Q: What is the return policy?
A: We at Rose Lady Love want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.
As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations. This is when our perfect fit guarantee comes into place, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.
Replacement is possible in case of an undelivered product due to shipment cancellation, after a direct personal consultation with a member of our team.
Our customers have the right to return the product within 15 days. This term will expire on the 15th day of the day from the receipt of the shipment by the customer.
Please, acknowledge the following:
- Do not request returns and refunds after expiration of the given term.
- Do not request returns and refunds in Facebook chat or Instagram messages, emails have always priority.
- You can return a product or order:
- a) In the unfortunate event that the product is defective
- b) The received product is completely different from what has been ordered
- In this case, the customer has the right to receive a new product depending on the product availability. In case the product is not available, the customer will be refunded for the total amount.
- Please do not make returns directly to the address on the package received. Only send to the address provided by our customer service. Please contact us for the return address.
- For the returned items we will arrange a replacement or issue a refund after we have checked your return tracking number.
- We do not accept returns for items when you have not communicated with us first.
Q: What are the conditions to apply for a change or return?
- We do not accept any refunds or returns because you are not satisfied with the sizing or dimensions of your products. All products on our store are identified with dimensions. It is the customers responsibility to analyze this before purchasing.
- We do not accept any refunds or returns if the products have a slight color difference from the online visuals. The colors you see are impacted by your device, brightness, and monitor settings.
Q: How do I return something?
A: Please follow the steps below:
- Contact us by email at email@example.com
Provide us with your order number and a brief statement explaining the reason for return.
- Once your return is approved, you will be emailed within 24-48 hours.
- Once you are ready to ship your return, address your package to the shipping address you will be provided with your order.
- Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label.
- We will let you know the receipt of your return in email.
- Once your return is processed and confirmed, please allow 3-10 days for your bank to execute the refund amount to your account or to receive your replacement item.
Q: What is the refund policy?
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. You have 15 days to inform us of any issues regarding the product. After 15 days refund requests will no longer be honored.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To receive a full refund, products must be shipped back to our office (contact us for the address, DO NOT SHIP BACK TO ADDRESS ON PACKAGE). You have a maximum of 15 days to send the product back or the refund does not apply. Customers are responsible for paying return shipping costs.
We do not issue a refund if:
- Your order does not arrive due to factors within your control such as providing an incorrect shipping address.
- You received a damaged product, but informed us after 15 days of receiving the product.
Please note if your package is on the way, you must wait for it to arrive and return the product before receiving a refund.